Frequently Asked Questions

How does Lookiero work?

Lookiero offers you the most comfortable and personalised method of buying clothes without even leaving your house.

  • 1. Fill in your style profile with information about your size, tastes and preferences. It’ll only take you 5 minutes and will allow your Personal Shopper to choose the items that suit you best.
  • 2. Order your Lookiero. After filling in the quiz and creating your account, click on ''Order my Lookiero now'' and enter your delivery and payment details. Once the order is confirmed, you'll be charged a £10 Personal Shopper service fee. That £10 will be credited toward any items you purchase.
  • 3. On the date selected in the calendar, you’ll receive five items selected especially for you by your personal shopper.
  • 4. You’ll have 5 days to decide what you love and if you want to return anything. After trying everything on, go through the checkout process by logging into your account and indicate which items you’re keeping and which ones you’re returning. If you were charged the £10 Personal Shopper fee, that will be applied as a credit toward any items you purchase. If you buy all 5 items, we’ll give you 25% off the entire purchase. It’s very important that you fill out the reasons for returning an item as it will help us to learn more about your style and we’ll be able to advise you better in your next Lookiero.
  • 5. In the box with your order, you’ll find a bag with a prepaid return label in which you can return any items. After you've checked out, follow the on-screen instructions to arrange the return with the courier. You'll also receive these instructions by email. You'll always get free delivery and returns!

All this with free delivery and returns!

How much does the Personal Shopper service cost?

When you order your Lookiero, you're assigned a Personal Shopper who will thoroughly analyse your style profile, selects the items that best suit you and write a personalised note with styling tips. He/she will also prepare a style card for each item with two different looks. On confirming your order, you'll be charged £10 for this service. However, if you keep at least one item from your Lookiero, the Personal Shopper service will be FREE, and the £10 will be deducted from the total of your purchase.

What's more, if you keep all 5 items you'll get 25% off the entire purchase.

All this with free delivery and returns!

What kind of items will I get?

Each Lookiero consists of 5 items or accessories: dresses, shirts, skirts, trousers, jackets, scarves, bags, etc.

If you don’t want to receive a specific item, mark it as "item to avoid" in your style profile. You can also mark the price range you feel comfortable with.

These are some examples of what you might find in a Lookiero:

Which brands does Lookiero work with?

We work with more than 150 European brands.

These include VILA, ICHI, CKS, FREEQUENT, MOSS CPH, SH, NUMPH, DR.DENIM, B.YOUNG, etc. An important part of the Lookiero experience is discovering new brands and styles that get you excited about getting dressed everyday!

How much do the items cost?

The average price of our items is around £45. However, we work with a wide range of prices. When you fill in your style profile, you can tell us which price range you're most comfortable with and your Personal Shopper will take this into account when preparing your Lookiero. Remember, you'll get 25% off if you keep all 5 items.

Which sizes can Lookiero style?

Our current size range is 6 to 20. We continuously work with our suppliers to incorporate a greater range of sizes and thus be able to advise more women.

When will I get my Lookiero?

You will get your Lookiero on the date chosen in the calendar.

Once we have dispatched your Lookiero, you will receive a confirmation email which includes the estimated delivery date and the tracking details.

Can I order specific items?

As Lookiero’s concept consists of a customised selection made by our personal shoppers for you, we cannot give you the option to choose specific items. However, when ordering your Lookiero, you can tell us what you're looking for and we'll do our best to send it to you.

On the other hand, if you've received an item in your Lookiero that you like but you want it in another size or colour, leave your comments in the checkout and if it's available in our store we'll send it to you in your next Lookiero.

Does Lookiero advise men as well?

No, right now Lookiero only advises women.

I can’t remember my password, how can I get a new one?

Click here and enter your email. You will receive an email with the steps to follow.

How do deliveries work?

When ordering your Lookiero, select a convenient collection point or enter a delivery address.

Once we have dispatched your Lookiero, you will receive a confirmation email which includes the estimated delivery date and the tracking details.

Can I choose to collect my parcel from a collection point?

Yes, you can. When ordering a new Lookiero, enter your postcode to view the nearest options and choose the most convenient for you. If you have scheduled shipments to a delivery address and want to change it to a pickup location, contact us.

How can I modify my delivery details?

Every time you order a new Lookiero, you can select a convenient collection point or enter a delivery address. If you want to select a collection point for the delivery, enter your postcode to view the nearest options and choose the most convenient for you.

If you've got scheduled shipments to a delivery address and want to change it to a collection point, contact us. You can change the delivery address by visiting "My address" section in "My Account". If your order has already entered the dispatch process, it might not be possible to apply the changes for that shipment.

Where does Lookiero deliver?

We deliver all across mainland UK and Northern Ireland.

There is an issue with the shipment

You'll receive an email from the courier with instructions on how to check the status of your delivery. If you have any problems, you can contact us.

How do returns work?

The return process is very simple:

  1. Put the items you want to return into the returns bag found in your Lookiero.
  2. Check out by logging into your Lookiero account and indicate which items you're keeping and which ones you're returning.
  3. After checking out, follow the on-screen instructions to manage the return with the courier. You'll also receive these instructions by email.

Lookiero returns are completely free!.

How long do I have to return the items that I don’t want to keep?

The checkout and returns are due 5 days after you receive the package. If you don't check out or return any items, we'll assume that you are keeping all 5 items and we'll charge you for them.

If you have any problems returning the items, contact us.

What happens if I can't return the items within 5 days?

The checkout and returns are due 5 days after you receive the package. If you don't check out or return any items, we'll assume that you are keeping all 5 items and we'll charge you for them.

If you have any problems returning the items, contact us.

What happens if I keep all 5 items?

If you keep all 5 items, you'll get 25% off the total purchase. Indicate in the checkout that you're keeping everything and we'll apply the 25% discount.

How do I check out?

You'll have access to the checkout on your Lookiero account once the parcel has been delivered. In the checkout you'll see the list of 5 items you received and you can indicate which you'd like to keep or return. Once you've tried everything on and completed the online checkout process, you'll have the opportunity to leave feedback for your Personal Shopper about what worked and what didn't.

I have received an item that I like but the size doesn't fit. Could I please have it delivered in a different size?

Size replacements are currently unavailable. However, you can return your item free of charge and ask your personal shopper to have it included in a different size as part of your next box.

Either way, should you receive items that do not fit you, kindly check the sizes you indicated in your Style profile and make sure these suit your needs. Please note your personal shopper may have decided to send you a different size of a particular item if he/she feels it will fit you better.

What do I do if I receive a faulty item?

At Lookiero we carefully check each delivery to ensure that the items we send are in perfect condition.

However, if you received a faulty item, please contact us indicating the problem and attach a photo of the faulty item.

When will my credit card be charged?

  1. When ordering your Lookiero, a £10 fee for the Personal Shopper service will be charged on your card. That fee will be credited toward the total price of your purchase as long as you keep at least one item.
  2. When you complete the Checkout, you will be charged for the total price of the items you are keeping.
    • o If you have paid £10 for the Personal Shopper service, that fee will be credited towards the total price.
    • o If you have balance in your Lookiero account, it'll be used to pay the items.
    • o If you keep all the clothes, you'll also get a 25% discount on the purchase.
    • o If you don't keep any, you'll only be charged the £10 fee for the Personal Shopper service.

If I don't keep anything, can I use the £10 for future purchases?

When you order your Lookiero, you're assigned a Personal Shopper who thoroughly analyses your style profile, selects the items that best suit you and writes you a note with tips. He/she will also prepare a style card for each item with two different looks. So the £10 fee for the Personal Shopper service can only be used for the specific Lookiero they have been paid for and cannot be accumulated for future shipments.

Do you accept debit cards? And American Express?

Yes, we accept credit, debit and American Express cards.

What happens if there is a problem with my card?

If there's a problem with your card, you'll receive an email notification that the payment couldn't be processed successfully. In that case, you can update the details visiting the Payment details section in My account. If you need help, contact us.

How can I change my bank card?

You can change your bank card visiting the Payment details section in My account.

Who are Lookiero’s personal shoppers?

A member of our Personal Shopper team will study and analyse your profile and send items and accessories they've selected especially for you.

At Lookiero we have a team of Personal Shoppers with a long career in the fashion and style consulting world.

How do I communicate with my Personal Shopper?

You can leave comments for your Personal Shopper when ordering your Lookiero:

Ejemplo de nota

You can also leave comments for your Personal Shopper in the Checkout section:

Ejemplo de nota

You can also use these two sections to request a new Personal Shopper if you'd like to try a new approach.

My stylist doesn't get my style. Can I change my Personal Shopper?

Of course you can! You can change your Personal Shopper by leaving a note in the comments section of your new Lookiero.

Ejemplo de nota

How do the automatic deliveries work?

Scheduling is a convenient way to receive a Lookiero regularly. When you sign up for automatic deliveries from My subscription in My Account, you can choose to receive an order every month or two months.

screenshot subscripcion

When submitting the first order, your account is set up to monthly deliveries by default. You can change the frequency of your subscription, the delivery date of your next Lookiero or skip a shipment from My subscription in My Account.

screenshot subscripcion

If you prefer to receive your Lookiero box whenever it’s convenient for you, you can submit your orders on demand instead by selecting the "On Demand" option.

Is it necessary to sign up for automatic deliveries?

No. If you don't want to sign up for automatic deliveries, you can submit your orders on demand instead by selecting the "ON DEMAND" option from My subscription section in My Account.

How do I change or cancel my subscription?

You can manage your subscription by visiting the Subscription section in My Account: change the frequency (every month, two months or on demand), skip a delivery, change the delivery date, or cancel your subscription.

I've signed up for automatic deliveries every month/two months, but I want to change the day of the month in which my Lookiero arrives

You can change the frequency of your subscription or the delivery date of your next Lookiero in the "My account" section.

Remember! Even if you are subscribed to Lookiero, you can still order an "ON DEMAND" Lookiero whenever you wish.

How does the Referrals program work?

Lookiero wants to thank you for sharing the experience with your friends and that's why we reward you with £10 for each friend who receives a Lookiero using your unique code.

In addition, your friend will also benefit because she'll receive a 10% discount when she orders a Lookiero using your unique code:

  • 1. Access the Referrals section where you will find your unique code.
  • 2. Share your experience with your friends:
    • o The Facebook or Twitter buttons will allow you to share your unique code easily on social networks.
    • o You can also send your code by email or copy it and send it by other means, by Hangouts or Whatsapp for example.
  • 3. When your friends order their Lookiero, they must enter your unique code in the "Promotional Code" section on the screen where we ask for the delivery information.
    screenshot codigo promocional
  • 4. You will receive £10 to your Lookiero balance once your friend's Lookiero has been shipped.

How do I know who I should thank for getting Lookiero balance?

In the Referrals section you can see the list of friends who have helped you get Lookiero balance.

How do I use the Lookiero balance?

You can get Lookiero balance through the Referrals programme. You can see your accumulated balance in your account in the top right corner next to your name.

We'll always use your Lookiero balance before making any payments through your card, to pay for both the Personal Shopper service and for the items you want to buy.

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