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Frequently Asked Questions

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How does Lookiero work?

Lookiero offers you the most comfortable and personalised method of buying clothes without even leaving your house.

1. Fill in your style profile with information about your size, tastes and preferences. It’ll only take you 5 minutes and will allow your Personal Shopper to choose the items that suit you best.

2. Order your Lookiero. Once your style profile is completed you will be asked to register your email in order to create an account. Then, simply click on ''Order my Lookiero now'' and enter your delivery and payment details. Once the order is confirmed, you'll be charged a £10 styling fee. The £10 will be credited toward any items you purchase.

3. Receive your Lookiero. You will be assigned a Personal Shopper who will thoroughly analyse your style profile and select five items especially for you. These items will arrive to the address you provided on the date you specify. The box will also include a personalised note with styling tips and a style card showing you how you can combine your items to create different looks.

4. Make your selection and finalise payment. You'll have 5 days to decide what you love and whether or not you want to return anything. After trying everything on, go through the checkout process by logging into your account and indicating which items you're keeping and which you're returning. The £10 styling fee will be applied as a credit towards any items you purchase. If you buy all 5 items, you'll receive 25% off your entire purchase. Make sure to provide a reason for returning the items you are sending back. This way your Personal Shopper can continue to learn about your style preferences and make sure you love the selection in your next Lookiero even more.

5. Mail back items being returned. A bag with a prepaid return label will be provided in the box with your order. Once you complete your check out, follow the on-screen instructions to arrange your return with the courier. You will also receive these instructions by email. Delivery and returns are always free!

All this with free delivery and returns!

How much does it cost to use Lookiero?

A styling fee of £10 will be charged to your account when you order your Lookiero. This will be deducted from your purchase if you keep at least one item in your box - meaning you only pay for the clothes you decide to keep!

If you keep all 5 items you'll receive 25% off your entire purchase.

And not just that, but shipping and returns are always absolutely free!

What kind of items will I get?

Each Lookiero consists of 5 items or accessories: dresses, shirts, skirts, trousers, jackets, scarves, bags, etc.

If you don’t want to receive a specific item, mark it as "item to avoid" in your style profile. You can also mark the price range you feel comfortable with.

These are some examples of what you might find in a Lookiero:

What brands can I expect?

We work with more than 150 European brands.

A few of the established brands we work with include VILA, ICHI, CKS, FREEQUENT, MOSS CPH, SH, NUMPH, DR.DENIM and B.YOUNG. All of our brands are selected based on fit, quality and style. The mix of brands we offer will bring versatility and personality to your wardrobe.

How much do the items cost?

The average price of our items is around £45. However, we work with a wide range of prices. When you fill in your style profile, you can tell us which price range you're most comfortable with and your Personal Shopper will take this into account when preparing your Lookiero. Remember, you'll get 25% off if you keep all 5 items.

What sizes do Lookiero carry?

We currently carry sizes 6 to 20. We are continuously working with our suppliers to incorporate a greater range of sizes.

When will I receive my Lookiero?

Your Lookiero will arrive on the date you choose when placing an order.

Once we have dispatched your Lookiero, you will receive a confirmation email which reminds you of the delivery date and provides tracking details.

Can I order specific items?

At Lookiero we rely on our talented Personal Shoppers to provide you with a selection of clothing that is customised for you. While we cannot give you the option to choose a specific item, we do encourage you to give your stylist as much direction as possible in what you're looking for (e.g., a type of item, a certain colour, a certain cut), so he / she can provide you with the types of items you need.

Does Lookiero advise men as well?

No, right now Lookiero only advises women.

I can’t remember my password, how can I get a new one?

Click here and enter your email. You will receive an email with the steps to follow.

Contact us

Drop us a message and we'll aim to get back to you within one working day. We're here from Monday to Friday, from 8am to 5pm.

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