Terms and conditions

Legal notice

1.- Right to information
Please be advised that this Website is owned by LOOKIERO STYLE, S.L. (hereinafter known as “LOOKIERO”), with tax identification code B-95810826 and registered offices at Camino Uribarri a Erandiondo 3, 48950 Erandio (Bizkaia), Spain.

Access to and/or use of the Website means you have been conferred the status of User and accept, as of said access and/or use, this Legal Notice

The user (hereinafter known as the “User”) may contact LOOKIERO at the following e-mail address: hello@lookiero.co.uk

2.- Use of the website
The User is responsible for using the Website. The Website provides access to many different texts, graphics, diagrams, designs, photographs, multimedia content, and information (hereinafter known as the "Contents") belonging to LOOKIERO or to third parties, to which the User may have access.

The User agrees to use the Contents and Services offered over the Website appropriately and (including without limitation) to not use them to (i) incur in illicit, illegal activities or those contrary to good faith and public order; (ii) cause damage to the physical and logical systems of the Website of LOOKIERO, of its suppliers and of other individuals, (iii) introduce or distribute viruses or any other physical or logical systems into the web that are likely to cause the aforementioned damage, (iv) attempt to access, use and/or manipulate the data of LOOKIERO, other suppliers and other Users; (v) reproduce or copy, distribute, allow public access via any means of public communication, transform or modify the Contents, unless authorised to do so by LOOKIERO; (vi) delete, hide or manipulate the Contents subject to intellectual or industrial property rights and other identifying data of said rights of LOOKIERO or of third parties included in the Contents, as well as technical protection devices or information mechanisms that may be inserted into the Contents.

LOOKIERO shall be entitled to investigate and report any conduct mentioned in line with the law, and to work alongside the authorities in the investigation into said activities.

LOOKIERO may temporarily suspend accessibility to the Website without prior notice for maintenance, repair, updating or improvement operations. However, wherever the circumstances allow for as such, LOOKIERO shall inform the User sufficiently in advance of the planned date for the suspension of the Services. LOOKIERO is not responsible for the use that Users may make of the Contents included on the Website.

 

3.- Intellectual Property
TAll the intellectual property rights on the Contents of this Website and its graphic design are the exclusive property of LOOKIERO, or of a third party to have authorised their use. LOOKIERO is therefore responsible for exclusively exercising their rights of use.

Therefore, under Royal Legislative Decree 1/1996 of 12 April approving the Consolidated Text on the Spanish Intellectual Property Law, and the Spanish Brands Law 17/2001 of 7 December and additional regulations regarding intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution, public communication - including its transfer modality - or any other use and/or modification, total or partial, without the prior, express authorisation of LOOKIERO, of any Contents include on the Website is forbidden.

LOOKIERO grants no licence or authorisation for use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, the Services or the Contents thereof.

The legitimacy of the intellectual or industrial property rights corresponding to the Contents provided by Users is the exclusive responsibility of the latter. Therefore, the User shall hold LOOKIERO free of any claims by third parties arising from the illicit use of the Website Contents.

 

4.- Responsibility and Guarantees
LOOKIERO declares that it has adopted the necessary measures to allow for the correct working order of its Website and the absence of viruses and damaging components, within its possibilities and the state of technology. However, LOOKIERO is not responsible for: (i) the continuity and availability of the Contents and Services; (ii) the absence of errors in said Contents or the correction of any defect that may occur; (iii) the absence of viruses and/or other damaging components; (iv) any damages or losses caused by any individual violating the LOOKIERO security systems.

LOOKIERO is not responsible for the links to other websites located on the Website directing Users to other websites on which LOOKIERO has not type of control. Therefore, Users access the Contents at their own responsibility and under the conditions of use that they indicate.

5.- Duration and amendment

This Legal Notice shall remain valid indefinitely and LOOKIERO may make changes to the conditions specified herein, which shall enter into force as soon as they are published.

LOOKIERO may delete, add or change both the Contents and the Services it provides, and the manner in which they are located or displayed. The conditions published at the time the User accesses the LOOKIERO Website are deemed valid.

Access to and/or use of the Website is understood as acceptance by the User of this Legal Notice and of its conditions and, where applicable, of any changes made to them.

Privacy policy

1.- Who is responsible for processing your data?
The party responsible for processing your personal data is LOOKIERO STYLE, S.L. (hereinafter known as “LOOKIERO”), with tax identification code B- B-95810826 and registered offices at Camino Uribarri a Erandiondo 3, 48950 Erandio (Bizkaia) Spain.

Please be advised that the owner of our website domain www.lookiero.co.uk (hereinafter known as the “Website”) is LOOKIERO.

Access to and/or use of the Website means you have been conferred the status of User (hereinafter known as the “User”), and implies acceptance, as of said access and/or use, of this Privacy Policy.

Users may contact LOOKIERO at the following e-mail address: hello@lookiero.co.uk


2.- Why is LOOKIERO authorised to process data?
LOOKIERO is authorised to process your data in order to provide its services, given the consent you provided when registering with the Website.

LOOKIERO takes your privacy and that of your personal data very seriously. Therefore, your personal information is kept securely and is processed with the utmost care.

This Privacy Policy controls the access to and use of the service (hereinafter known as the “Service”) that LOOKIERO providers for Users interested in the services and Contents housed on the website.


3.- Why is your personal data processed by LOOKIERO?
The personal data collected by LOOKIERO may be used for the following purposes:

  1. The rendering of the services offered on the Website..
  2. To send profiled LOOKIERO commercial communications on its services by letter, telephone, e-mail, SMS/MMS, push notifications or other equivalent means of electronic communication, provided the User has consented to the processing of his or her data for this purpose.

Furthermore, the User consents to the processing of his or her data to prepare profiles and for the segmentation of his or her data. Said processing may be for the purposes of analysis and statistics for information on the User traffic and use of the Website and to determine User tastes and preferences in order to send promotional information in line with their interests.

However, the User may revoke his or her consent in each commercial or advertising communication received, and at any time, by sending an e-mail to hello@lookiero.co.uk or by post to LOOKIERO STYLE S.L. at Camino Uribarri a Erandiondo 3, 48950 Erandio (Bizkaia).

4.- Veracity of the data provided by Users
The User guarantees that the personal data provided is truthful and is responsible for informing LOOKIERO of any changes to it. Under all circumstances, the User shall be responsible for the veracity of the data provided and LOOKIERO reserves the right to exclude any Users to have provided false data from the registered Services, regardless of any other action that may apply by law.

5.- Storage of data
The personal data provided shall be kept by LOOKIERO in order to send information regarding company products, unless the User indicates his or her desire to not continue using the LOOKIERO services.

6.- User rights regarding data
The User is entitled to (i) access his or her personal data and (ii) request the amendment of any imprecise data or, where applicable, request its (iii) deletion, (iv) request the limited processing of his or her data, (v) oppose the processing of his or her data and (vi) request its portability. Furthermore, the User may exercise his or her (vii) right to be forgotten.

The User may exercise all these rights at the e-mail address hello@lookiero.co.uk, indicating the reason for the request and attaching a copy of his or her identity document to prevent others from gaining undue access to his or her personal data.

The User may also send his or her request by post to the following address:

LOOKIERO STYLE S.L.,

Camino Uribarri a Erandiondo 3,

48950 Erandio (Bizkaia).

Spain Notwithstanding any other administrative appeal or legal action, the User shall be entitled to file a complaint with a Control Authority in particular in the Member State of his or her normal place of residence, place of work or place of the supposed infringement, should he or she believe that his or her personal data has been processed in a manner that is not pursuant to regulations and where the exercising of his or her rights has not been possible. The control authority with which the complaint is filed shall inform the claimant of the progress and results of the complaint.

7.- Data security
Protecting the privacy and personal data of Users is very important to LOOKIERO. Therefore, LOOKIERO does everything it can to prevent your data being used inappropriately and allows access to it by authorised personnel only.

LOOKIERO maintains the security levels of personal data protection in accordance with applicable regulations and has established all the technical means available to avoid the loss, misuse, altering, unauthorised access and theft of the data that Users provided over the Website, notwithstanding the fact that internet security measures are not invulnerable.

LOOKIERO agrees to fulfil the duty of secrecy and confidentiality regarding the personal data in accordance with applicable law, and to process it security during any international assignment or transfer of data that may arise.

A password must be selected for web services requiring User registration. The User is responsible for maintaining the confidentiality of this password, and for all the activities performed during the session started with his or her user name and password. The User agrees to inform LOOKIERO as soon as possible of any unauthorised use of his or her User name and/or password or any other security fault. LOOKIERO shall not be responsible for any damage or loss arising due to a failure by the User to fulfil this obligation.

8.- Changes
LOOKIERO reserves the right to review its Privacy Policy at any time deemed appropriate. Therefore, please check this Privacy Policy regularly to read its latest version. However, any changes made to this Privacy Policy shall be communicated to Users.

9.- Links to websites
The LOOKIERO Website may contain links to websites of other companies and organisations.

LOOKIERO is not responsible for the way in which these company deal with protecting privacy and personal data and, therefore, we advise you read the clauses of the Privacy Policy of these websites not owned by LOOKIERO carefully, especially those regarding the use, processing and protection of personal data. The conditions these websites offer might not be the same as those offered by LOOKIERO.

10.- Queries
Should you have any queries regarding this Privacy Policy or the processing of your data, please contact LOOKIERO by e-mail at the following address: hello@lookiero.co.uk

11.- Acceptance and Consent
The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing thereof by LOOKIERO in the manner and for the purposes set forth in this Privacy Policy.

Cookies policy

Through this Cookies Policy, LOOKIERO STYLE, S.L. (hereinafter known as “LOOKIERO”) provides information on the use of data storage and recovery devices in User terminals.

1. What are cookies?
The cookies are small files text that are downloaded in the device or terminal device with which you are navigating through the Internet when entering certain pages and/or making use of services offered therein, and allowing store information that can be retrieved later for various purposes.

The information collected by cookies is anonymous and contains no sensitive data, as they do not collect data that could personally identify the User. In all cases, the User may access the configuration of his or her browser to modify and/or block the installation of Cookies sent from the Website without this preventing his or her access to the contents.

2. Why does LOOKIERO use cookies?
This Website uses cookies or other data storage and recovery devices to monitor User interaction with the services offered on the Website.

Cookies recognise the browser used by a User and the type of device from which the Website is accessed, and this information is used to make the User’s next visit easier and ensure the Website is more useful.

For example, LOOKIERO uses cookies to make sure the Website runs properly and to learn about your browsing experience, among others.

In short, the use of cookies enables LOOKIERO to optimise User browsing, adapting the information and services offered to your interests and preferences.

3. Types of cookie used on the Website
The Website uses the following types of cookie:

  1. First-Party Cookies These cookies enable the Website to run properly and, therefore, are essential in ensuring Users can use all the Website options and can browse and use its functions normally.
  2. Third-Party Cookies: These are sent to the User’s terminal device from a system or domain that is not managed by LOOKIERO but by another organisation that processes the data obtained through the cookies.
  3. Analysis cookies: they allow get information oriented to the statistic analysis of the use that Internet users make of the WebSite. Thus, they allow to know what search terms the users used to reach the WebSite.

LOOKIERO uses the following Third-Party cookies:

Analytical Cookies: These cookies collect anonymous information as standard on User browsing and behaviour patterns

CompanyName of the CookiePurpose of the CookieDuration of the cookieMore information
Google
__utmaNecessary for Google Analytics to operate2 yearsGoogle Analytics – Use of cookies
__utmaThis is used to locate the visit6 months
__utmaRegisters arrival at the website30 minutes from the latest website registration

This monitors and analyses User behaviour on the Website. The information collected from analytical cookies is used to produce User browsing profiles for the Website in order to make improvements to our service.

The main goals of this type of cookie are:

  • To allow for the anonymous identification of browsing Users and, therefore, to count the approximate number of visitors
  • To anonymously identify the most popular contents
  • To learn whether the accessing User is new or whether this is a repeat visit.

4. How to disable cookies
All browsers allow for changes to be made to disable the cookie settings. This is why most browsers offer you the chance to administer cookies for more precise control over your privacy.

These settings are located in "options" or "preferences" of your browser menu.

The links to each browser in order to disable cookies in line with the instructions are given below:

  • Internet Explorer (https://goo.gl/iU2wh2 )
    • Select “Internet options” from the tools menu.
    • Click on the privacy tab
    • You can configure privacy with a six-position cursor that allows you to control the number of cookies to be installed: Block all cookies, High, Medium High, Medium (default level), Low and Accept all cookies.
  • Mozilla Firefox (http://goo.gl/QXWYmv)
    • Click on the Tools menu at the top of the Firefox window.
    • Select Options.
    • Select the Privacy panel.
    • In the Firefox option you can choose to Use custom settings for history to configure the options.
  • Google Chrome (http://goo.gl/fQnkSB)
    • Click on the menu located on the toolbar.
    • Select Settings.
    • Click on Show advanced options.
    • Click on the Content settings button in the “Privacy” section.
    • Select cookies and configure the options.
  • Safari (https://goo.gl/PcjEm3; https://goo.gl/dQywEo)
    • Select “Preferences” from the settings menu.
    • Open the privacy tab.
    • Select the required option from the “block cookies” section.
    • Remember that certain functions and the full functionality of the Website might not be available after having disabled the cookies.

If you do not want to be tracked by cookies, Google has developed an add-on to be installed in your browser that can be accessed at the following link:  http://goo.gl/up4ND.

5. Cookies on mobile devices
LOOKIERO also uses cookies or other storage devices on mobile devices.

As with computer browsers, those on mobile devices allow for changes to be made to the privacy options or settings to disable or delete cookies.

In order to modify the privacy options, follow the instructions given by the developer of your browser for the mobile device.

Some examples of links can be found below that will provide guidance on changing the privacy options of your mobile device:

  • IOS: (http://goo.gl/61xevS)
  • Windows Phone: (https://goo.gl/tKyb0y
  • Chrome Mobile: (http://goo.gl/XJp7N)
  • Opera Mobile: (http://goo.gl/Nzr8s7)

6. Acceptance of cookies
If you continue browsing, we understand that you agree to the use of cookies by the Website.

Please be advise that, where the installation of cookies is blocked or not accepted, certain services might not be available without their use or it might not be possible to access certain services or fully use everything this Website has to offer.

General Agreements Conditions

1. Parts

1.1. The Owner
Lookiero Style, SL, with tax ID B95810826 and registered offices at Erandio, Camino Uribarri a Erandiondo 3, 48950 (hereinafter, the Owner), is responsible for the website accessible via the URL http://lookiero.co.uk (hereinafter, Lookiero).

1.2. The Client
The Client is understood as being any natural person, over the age of 14, or any legal entity that accesses Lookiero and completes all the necessary steps in order to contract any of the services offered therein, including the acceptance of these General Agreement Conditions. The Owner reserves the right to check that the Client meets the necessary requirements to contract and, if not, to refrain from providing the service.

2. Purpose
The purpose of these Conditions is to regulate the contracting by the Client of any of the services offered by the Owner in Lookiero in exchange for the corresponding financial payment in accordance with the provisions of Clause 7 of these Conditions.

3. Integration
These Conditions must include the specific conditions applicable depending on the services subject to contract and that shall be explained in each case on the website.

4. Acceptance
The Client must read these Conditions and expressly accept them by clicking on the check box of the corresponding consent at the end of the agreement process, which is left unticked by default.

5. Specific conditions of the occasional modal

5.1. Applicability
These specific Conditions shall apply when the Customer has selected the occasional mode of the service.

5.2. Service Description
The occasional service involves the analysis of the fashion tastes and preferences of the Client, as well as the shape and other characteristics of his or her body, and the preparation of a series of conclusions to this end (hereinafter, the Analysis Service), in exchange for payment.

The Analysis Service includes the delivery, to the address indicated by the Client, of a box containing five items and accessories chosen by the Lookiero team in accordance with the information obtained from the Client (hereinafter, the Box).

Within five days of delivery of the Box, the Client must decide which items shall be kept, informing the Owner of such through Lookiero, where all the information regarding the items shall be shown (description, composition, price, discounts, etc.). The possibilities are:

  1. The Client keeps all the items. It shall be understood that the Client wishes to keep all the items if she/he does not inform the Owner any other intention in this regard within the aforementioned period.
  2. The Client keeps some items. The Client must inform the Owner of the items to be kept using the function designed for this purpose in her/his Lookiero user profile.
  3. The Client does not keep any item. The Client must inform the Owner that she/he does not want to keep any item using the function designed for this purpose in her/his Lookiero user profile./li>

The Client must indicate the items to be kept using the Lookiero Checkout and then confirm this. Once this is complete, the Client shall be charged the amount of the items selected, in accordance with that indicated in the following clause, to the account indicated for payment of the Analysis Service.

Where the Client does not make any notification within five days, the Owner shall automatically subtract the corresponding amount for all the items, in accordance with Clause 8 below.

To return the items that the Client does not want, she/he must follow the instructions set out on the website or in the notifications received in each case. However, the Client must complete the Checkout process in the checkout section of her/his private area at http://lookiero.es/mylookiero/index.html#/home, place the unwanted items in the bag to be returned with the return label attached and contact the delivery company, in line with the instructions given at http://lookiero.com/devoluciones to arrange the pickup of the items.

5.3. Statutory Cancellation Rights
The Client has the statutory right to cancel the Analysis Service from the time the agreement is formalized and up to fourteen calendar days or until its implementation, which shall take place when the Owner sends an e-mail indicating that the Box has already been prepared, whichever comes first.

On accepting these Conditions, the Client consents to the implementation of the Analysis Service and declares to be aware that, when implemented, she/he shall lose the right to cancel.

The Customer has the statutory right to cancel any of the items received in the Box within fourteen days after the delivery.

To cancel, the Client must notify the Owner of such in a timely manner, sending an email to hello@lookiero.co.uk or by post to Lookiero Style, SL, Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain. Attached to these General Agreement Conditions is a model letter to notify the Owner of cancellation, which the Client may use if required.

Within fourteen days of indicating his/her desire for cancellation and where applicable, the Client must return the items included in the cancelled purchase Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain, and send proof of delivery to the Owner by e-mail. The Client shall be responsible for all transport expenses arising from his or her right to cancel.

6. Specific conditions for automatic monthly/two-monthly deliveries

6.1. Applicability
These specific Terms shall apply when the Client has selected the monthly/two-monthly mode of the automatic delivery service.

6.2. Service Description The monthly/two-monthly service involves the analysis of the fashion tastes and preferences of the Client, as well as the shape and other characteristics of his/her body, and the preparation of a series of conclusions to this end (hereinafter, the Analysis Service), in exchange for payment.

The Analysis Service includes a monthly/two-monthly delivery, to the address indicated by the Client, of a box containing five items and accessories chosen by the Lookiero team in accordance with the information obtained from the Client (hereinafter, the Box).

Within five days of delivery of the Box, the Client must decide which items shall be kept, informing the Owner of such through Lookiero, where all the information regarding the items shall be shown (description, composition, price, discounts, etc.). The possibilities are:

  1. The Client keeps all the items. It shall be understood that the Client wishes to keep all the items if she/he does not inform the Owner any other intention in this regard within the aforementioned period.
  2. The Client keeps some items. The Client must inform the Owner of the items to be kept using the function designed for this purpose in her/his Lookiero user profile.
  3. The Client does not keep any item. The Client must inform the Owner that she/he does not want to keep any item using the function designed for this purpose in her/his Lookiero user profile.

The Client must indicate the items to be kept using the Lookiero Checkout and then confirm this. Once this is complete, the Client shall be charged the amount of the items selected, in accordance with that indicated in the following clause, to the account indicated for payment of the Analysis Service.

Where the Client does not make any notification within five days, the Owner shall automatically subtract the corresponding amount for all the items, in accordance with Clause 7 below.

To return the items that the Client does not want, she/he must complete the Checkout process in her/his private area of the Lookiero website, place the unwanted items in the return bag with the return label attached and contact the delivery company to arrange the pickup of the items. All this in line with the instructions given in Lookiero website or the notifications received in each case. Items must be returned in perfect condition and with all labels.

6.3. Statutory Cancellation Right
The Client has the statutory right to cancel the Analysis Service from the time the agreement is formalized and up to fourteen calendar days or until its implementation, which shall take place when the Owner sends an e-mail indicating that the Box has already been prepared, whichever comes first.

On accepting these Conditions, the Client consents to the implementation of the Analysis Service and declares to be aware that, when implemented, she/he shall lose the right to cancel.

The Customer has the statutory right to cancel any of the items received in the Box within fourteen days after the delivery.

To cancel, the Client must notify the Owner of such in a timely manner, sending an email to hello@lookiero.co.uk or by post to Lookiero Style, SL Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain. Attached to these General Agreement Conditions is a model letter to notify the Owner of cancellation, which the Client may use if required.

Within fourteen days of indicating his/her desire for cancellation and where applicable, the Client must return the items included in the cancelled purchase Lookiero Style, SL Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain, and send proof of delivery to the Owner by e-mail. The Client shall be responsible for all transport expenses arising from his or her right to cancel.

7. Specific Conditions for Gift Cards

7.1. Applicability
These specific conditions shall apply when the Client has selected to purchase a Gift Card for herself/himself or for a third-party.

7.2. Service Description
The Gift Card purchase service involves the Owner sending a card to a third-party indicated by the Client either physically via post or digitally via e-mail, according to prior preferences, for the amount that the Client has paid the Owner. The card may be exchanged in Lookiero in accordance with the provisions of Clause 8 of these Conditions.

The Client may also have chosen to download a digital card for delivery to the third-party she/he indicates.

The service shall be considered provided at the moment in which the Owner sends an e-mail to the Client to indicate as such.

7.3. Statutory Cancellation Right
The Client has the statutory right to cancel the Gift Card purchase service from the time the agreement is formalised and up to fourteen calendar days or until its provision, which shall take place at the moment in which the Client is sent an e-mail to indicate that the Gift Card is ready, whichever comes first.

On accepting these Conditions, the Client consents to the provision of the Gift Card Service and declares to be aware that, when implemented, she/he shall lose the right to cancel.

To cancel, the Client must notify the Owner of such in a timely manner, sending an email to hello@lookiero.co.uk or by post to Lookiero Style, SL, Cl. Iruña 1-BIS, 3º 14-15 480014 – Bilbao. Attached to these General Agreement Conditions is a model letter to notify the Owner of cancellation, which the Client may use if required.

7.4. Use of the Gift Card
A Lookiero Gift Card means that any of the services it offers can be paid for using the balance of the Gift Card. The remaining balance shall be made available to its Owner to use new services. Where the balance of the Gift Card is not enough, the cardholder must pay the difference between the price of the services to be used and the remaining balance.

Under no circumstances may the balance of the Gift Card be exchanged for cash.

8. Other Specific Conditions

8.1. Affiliation Program
If, as a client, you share a link with a friend or acquaintance who confirms and agrees to the Consulting Service, you shall receive a discount on this non-cumulative service for your first purchase of Lookiero items and she/he shall earn a reward amount in Lookiero credits.

Both the discount percentage and the amount she/he receives shall be indicated at all times on the website, and may vary over time and have both temporary and quantum limits.

Under no circumstances may more than 500 euros be accumulated in total, based on rewards for the affiliation program for each client or user.

8.2. Promo Codes
The promo codes shall not be accumulated in any case. Only one may be used for each purchase or contract

8.3. Lookiero Balance
You Lookiero balance shall be used as a priority payment method to pay for the Consulting Service or to pay for the items or products.

8.4. Special Discounts
You can obtain special discounts for purchasing all the items or products in a delivery, up to the percentage indicated at any given time on the website, and which shall also be indicated in the confirmation email.

Symbolic payment may be required in certain free promotions (e.g. 1 pound) to verify the identity of the Client. This payment shall be returned based on the information provided in each case.

9. Financial Conditions
The price for the Analysis Service, which shall depend on the modality selected, and for the purchase of "Gift Cards" shall be as indicated in Lookiero, and shall be understood as accepted by the Client along with these General Agreement Conditions.

The price of the delivery of the items sent to the Client and the price of each one individually shall be as indicated in the information sent to the Client, which shall be the same as that indicated in the Lookiero profile. The client shall not know the price of the items (neither separately nor jointly) until the receipt thereof.

The price of the items that the Client wishes to keep shall be the ones indicated in Lookiero, and shall depend on the items selected.

When the Client makes a purchase, either by decision or by not having indicated the items he/she wishes to keep on time, the total amount of them all shall be charged, although a discount on the total (taxes included) shall be applied, as specified in Lookiero.

The price paid for the Analysis Service shall be subtracted from the purchase price of the items, where it has been initially charged, or subtracted from the balance. 
All prices are set by the Owner, are shown in EUROS and include VAT and any other taxes applicable, although the information relating to taxes is subject to changes.

The costs of transportation and the return of products (except in the case of statutory cancellation, according to Section 4.4.) are included in the price paid.

The Client may at any time exchange the balance of a "Gift Card" or the balance accumulated as a result of the Lookiero Referral program.

10. Contractual Process
The process for contracting Lookiero consists of the following steps:

  1. Choose the regularity of the delivery.
  2. Click on the "Order my Lookiero Now" button
  3. Once this has been done, the Client must indicate the delivery information and enter the payment information. Payment methods currently available are: Bank credit or debit card: Visa, Mastercard, American Express.
  4. The Client shall be informed of the cost of the order and, once verified, payment can be made.
  5. Once payment has been made, the Owner shall confirm payment and formalization of the contract. Where the client requests as such (by email at hello@lookiero.co.uk), the invoice shall be sent by email. To this end, on accepting these Contractual Conditions, the Client consents to the sending of an electronic invoice. You can object to this at any time by writing to hello@lookiero.co.uk.

11. Obligations and responsibilities

11.1. Obligations of the Owner:
The Owner undertakes to:

  1. Make every effort to implement the necessary procedures for the provision of the services contracted by the Client
  2. Comply with any other obligations contained in these Conditions or in any other conditions that may be applicable.

11.2. Obligations of the Client
On accepting these Conditions, the Client undertakes to:

  1. Pay the corresponding amounts in due time and manner, including taxes and any other costs specified during the contractual process.
  2. Respond for the authenticity and accuracy of any data that has been provided to make the purchase.
  3. Assume responsibility arising from a failure to meet the requirements demanded by the Owner in order to be considered a Client or failure to hold the required documentation for the provision of the services.
  4. Comply with any other obligations included in these Conditions or in any other conditions that may be applicable, such as General Use, Personal Registry, etc. and assume all responsibility arising from non-compliance, leaving the Owner totally free.

12. Liability Waiver
Under no circumstances shall the Owner be responsible for any damages and losses caused to the Client for reasons attributable to the Client.

The Owner shall only be responsible for the damages caused to the Client as a result of the contracting of services through Lookiero when they as the result of an intentional act of the former.

By way of illustration, the Owner shall not be responsible for:

  1. The utility of the services for the Client.
  2. The suitability of the items sent.

  3. Injury or damage caused as a result of use of the items.
  4. Any damages or defects in the items due to action or omission by the manufacturer.
  5. Damage of the items as a result of the performance or omission of the delivery company or as a result of improper or abusive use.
  6. A breach of obligations for reasons of force majeure, including but not limited to internal or external strikes, natural catastrophes, breaches by the company in charge of transport, etc.
  7. Errors or inaccuracy in the information that the Client has given the Owner in order to contract any service through Lookiero.

The Client declares that she/he contracts and receives the items at her/his own risk, limiting the activity of the Owner to the performing of the material tasks.

In all cases, the responsibility assumed by the Owner against the Client under no circumstances includes a loss of profit and shall be limited for any reason to the total amount received by the Owner in accordance with the clause in these conditions regarding financial conditions.

The Owner does not ensure in any case the availability of all sizes in the items or products, although all available ones shall be clearly indicated in the stock and product portfolio. Products that are not in the size range of the Owner shall not be offered or sent.

Delivery and purchases may only be made in mainland UK and Northern Ireland.

13. Compensation
A breach of these Conditions or of any other that may apply by the Client may result in damages for the Owner. In this sense, the Client shall be obliged to compensate for any damage, loss or cost (such as legal fees).

Likewise, where a breach by the Client leads to any type of claims or proceedings being filed against the Owner, the Owner must be held free and shall be able to claim any expense, cost or damage arising from them.

14. Modifications
Lookiero and these Conditions may be updated and / or modified at any time and without prior notice

Said modifications shall take effect as of their publication in Lookiero in any means and forms.

The modification of these Conditions shall only affect Clients who accept them after modification.

15. Duration
These Conditions enter into force from the time in which the Client expressly accepts them by ticking the corresponding consent checkbox and, with regards duration:

  1. Regarding the contracting of the occasional service or the acquisition of a Gift Card, the duration of these Conditions shall be determined by the provision of services.
  2. Regarding any other type of contract, the duration shall be determined by the period indicated on the screen during the contractual process, which shall be understood as a specific condition of the contracted service, accepted by the Client when these General Agreement Terms are accepted.

In all cases, there are obligations that, given their nature, remain in force even after the agreement has ended (obligations in terms of intellectual and industrial property, legal guarantees, etc.).

16. General Issues

16.1. Safeguarding and interpreting of these Conditions
These Conditions, the Specific Conditions accepted at any time and any other conditions applicable to the Client constitute a unique agreement between the Client and the Owner.

In case of dispute between the provisions of these Conditions and any other conditions signed between the parties, these Conditions shall take priority unless the clauses included in them expressly establish otherwise.

The fact that either party, due to impossibility or convenience, does not require strict compliance with one of the terms of these Conditions at any given time does not mean and cannot be interpreted as a total or partial modification thereof, nor as a waiver by that party to demand strict compliance in the future.

The declaration of nullity of any or some of the Clauses of these Conditions by a competent authority shall not jeopardise the validity of the remainder. In this case, the contractual parties undertake to negotiate a new clause to replace the one rendered null and avoid, identifying as much as possible to it. Where replacement is impossible, and the Clause is essential for these Conditions, the party jeopardised by its removal may choose to terminate the Conditions.

Any reference made in these Conditions to an article or regulation that is repealed shall be understood as made to the equivalent provision replacing it.

16.2. Language
The language applicable to these Conditions is Spanish. Where an English version is offered, it is for mere courtesy purposes, for the user's convenience. Therefore, the user expressly agrees to be governed by their Spanish version. Where there is any contradiction between what is indicated in the Spanish version of these General Conditions and what is indicated in the translation, the Spanish version shall prevail in all cases.

16.3. Legislation and Jurisdiction
The relationship between the Owner and the Client as a result of accepting these General Agreement Conditions shall be governed by Spanish law and, in case of a dispute between the Owner and the Client, considered a consumer and a user in accordance with applicable regulations, both shall be submitted to the Courts and Tribunals of the Client’s residence, expressly waiving any other jurisdiction that may apply.

Where the Client is not considered a consumer and user in accordance with applicable regulations, the parties shall be submitted to the Courts and Tribunals of the city of Bilbao, expressly waiving any other jurisdiction that may apply, except where another jurisdiction may be determined by law.

APPENDIX

 

Cancellation Form

To Lookiero Style S.L

 

I, [NAME AND SURNAME] give notice that I request to cancel my order for the following products/services:

 










Order number_ LK-[ADD REFERENCE NUMBER]

Ordered on [ADD DATE] and received on [ADD DATE]

Your address:

Your Lookiero account e-mail address:

Your signature:



Date:

 

 

Once you’ve completed this form, please send it by post to: Lookiero Style, S.L., Camino Uribarri a Erandiondo 3, 48950 – Erandio, Spain. You will also need to return your product(s) to enable us to process your refund.

We use our own and third-party cookies to improve your experience. If you continue browsing, we will assume that you agree to our use of cookies.